Please rate your level of satisfaction in regards to the purchase of your Sunlight Heritage home.

Professionalism of the Sales Representative you were dealing with.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

The way you were welcomed at the Sales centre
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Amount of time spent with the Sales Representative.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Ability of the Sales Representative to get required information and answers to assist you in making your decision.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Sales Representatives product knowledge.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Degree to which you were informed of all possible upgrades and options.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Overall experience with the Sales Representative.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Additional Comments

Please rate your level of satisfaction in your experience with the Interior Designer and Design Centre.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Amount of time spent with Designer
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Designers knowledge of interior design concepts.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Designers knowledge of available colour selections.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Overall Design Gallery.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Additional Comments

Professionalism when dealing with the Site Supervisor
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Timeliness of the Site Supervisors response to your enquires and concerns
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Amount of assistance provided to you by the Site Supervisor regarding your purchase.
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Overall experience with the Site Supervisor
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Additional Comments

Please rate your pre-delivery inspection with your current Sunlight Heritage Home

Amount of time devoted to the inspection
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Degree to which our staff identified deficiencies to you during the inspection
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Manner in which concerns and questions were handled
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Additional Comments

Please rate your level of satisfaction with issues related to the delivery of your new Sunlight Heritage Home

Resolving of any deficiencies identified in the Pre-Delivery Inspection to closing
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Cleanliness/tidiness of house interior upon possession
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Cleanliness/tidiness of exterior of home upon possession
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Cleanliness/tidiness of lot upon possession
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Additional Comments

Was your home free of any deficiencies when you took possession?
Yes No  If No, how many? 1-4   5-9   10-16   17+

Have you had additional deficiencies emerge since occupancy, which you have reported to us?
No Yes  If Yes, how many?

Please rate your level of satisfaction with issues related to the resolution of deficiencies after occupancy
with your new Sunlight Heritage Home.

Timeliness of response to deficiencies reported after occupancy
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Degree to which outstanding deficiencies were resolved to your satisfaction
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Professionalism of Home Service staff and Trades persons assigned to resolve deficiencies assigned
Completely Satisifed   Very Satisfied   Somewhat Satisfied   Dissatisfied   Very Dissatisfied

Additional Comments

Is this your first home purchase? Yes No

Is this your first NEW home purchase? Yes No

Overall, how would you rate yur Sunlight Heritage Home?
Excellent   Above Average   Average   Below Average   Unacceptable

Based on your experience with Sunlight Heritage Homes, would you recommend friends of family to
buy from Sunlight Heritage Homes?
Definitely would   Probably would   Maybe/maybe not   Probably would not

If you have any further comments or suggestions regarding Sunlight Heritage Homes or the purchase
of your new home please feel free to add them here. Any questions or comments that would help in
the building of homes and great customer relationships are always welcome.

May we have your permission to use your comments on our web site? Yes No

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Thank you again for taking the time to fill out the survey,
From all of us at Sunlight Heritage Homes