Welcome to the Current Purchasers area of our website.

Home Owner Contact Information
Send us your updated contact information to schedule warranty/inspection appointments either ONLINE, or by completing this Home Owner Contact Update Form (PDF) and mailing it to us.

Customer Survey Questionnaire
At Sunlight Heritage Homes, we are continuing our efforts to maximize customer service and satisfaction. Our goal is to surpass any and all expectations that a new home buyer may have in a builder. To accomplish this goal we need feedback from you! To achieve accurate information, we ask that you be as candid as possible. We also make sure that your comments on this survey will be kept confidential. Click here to complete the survey.

A Maintenance Guide to Your Home
All new homes go through an adjustment or "curing" process during the first year of occupancy. In addition to our comprehensive warranty program, it is important that you as the owner of a new home institute a program of regular but simple maintenance to protect the value of your new home. This program of homeowner maintenance should start the day you move in to your home and is particularly important during the first few months of occupancy. While this guide does not attempt to cover every eventuality, it covers many of the conditions that may be encountered in a new home and provides many helpful tips used by professionals to enhance your satisfaction of your new home. You will hopefully use this guide as a basis for your own homeowner maintenance program and as a reference if you encounter specific conditions.

Pre Delivery Inspection Information
Learning how the systems in your home operate is one of the key benefits of the Pre-Delivery Inspection. The systems in your home include heating, ventilation, electrical and plumbing. The information that follows will assist you in learning more about these systems.

Warranty Service Program
One Year Warranty
Your home's statutory one year warranty coverage begins on the date you take possession of the home and ends on the day before the first anniversary of this date.

For example, if your home's date of possession is October 23, 2005, the one year warranty begins on October 23, 2005 and ends on October 22, 2006.

The one year warranty is provided by your builder and it requires that the home be:

• Constructed in a workmanlike manner and free from defects in material
• Fit for habitation
• Constructed in accordance with the Ontario Building Code; and
• Free of major structural defects.

Two Year Warranty
Your home's two year statutory warranty coverage begins on the date you take possession of the home and ends on the day before the second anniversary of this date.

For example, if your home's date of possession is October 23, 2005, the two year warranty begins on October 23, 2005 and ends on October 22, 2007.

The two year warranty is provided by your builder and covers:

• Water penetration through the basement or foundation walls
• Defects in materials, including windows, doors and caulking, or defects in work that result in water penetration into the building envelope
• Defects in work or materials in the electrical, plumbing and heating delivery and distribution systems
• Defects in work or materials which result in the detachment, displacement or deterioration of exterior cladding (such as brickwork, aluminum or vinyl siding)
• Violations of the Ontario Building Code affecting health and safety (including, but not limited to, violations relating to fire safety and the structural adequacy of the home); and
• Major structural defects. (Major structural defects are specifically defined in the Ontario New Home Warranties Plan Act and discussed in more detail in the Seven Year Warranty section below.)

Seven Year Warranty
Your home's seven year warranty covers major structural defects (MSD) and begins on the date you take possession of the home and ends on the day before the seventh anniversary of that date.

For example, if your home's date of possession is October 23, 2005, the seven year MSD warranty begins on October 23, 2005 and remains in effect until and including October 22, 2012.

During the first two years of possession of your home, the seven year MSD warranty is provided by your builder. After that, during years three through seven, the warranty is provided directly by Tarion.

A major structural defect is defined in the The Ontario New Home Warranties Plan Act as:

• Any defect in work or materials that results in the failure of a load-bearing part of the home's structure or materially and adversely affects its load-bearing function; or
• Any defect in work or materials that materially and adversely affects the use of the building as a home.

The seven year MSD warranty includes significant damage due to soil movement*, major cracks in basement walls, collapse or serious distortion of joints or roof structure and chemical failure of materials.

In addition to the general exclusions, the seven year MSD warranty specifically excludes: dampness not arising from failure of a load-bearing portion of the building; damage to drains or services; and damage to finishes.

Sunlight Heritage Homes will have 120 days to complete repairs or otherwise resolve warranted items. If these items are not completed to your satisfaction you will have 30 days after the 120 day period to contact Tarion to request a conciliation. When that is done Tarion will schedule a conciliation inspection within 30-60 days after your request or they will arrange a desk assessment. Tarion will charge you a $50 fee, which will be refunded if at least one item listed on your Statutory Warranty Form is determined to be warranted.

If you do not request a conciliation during this time period, Tarion will consider all the items on your Statutory Warranty Form resolved and the matter closed. (Note: You may resubmit the item(s) at a later date if the warranty covering the item(s) is still in effect.)

Your Homes Statutory Warranty - What's Excluded
Knowing what's not covered under warranty is just as important as knowing what is. In order to avoid potential misunderstandings or disappointment, both builders and homeowners should educate themselves about what's not covered under the Ontario New Home Warranties Plan Act. Knowing what's not covered should also help homeowners protect their warranty by ensuring that they are properly maintaining their home.

The following conditions and/or items are not covered by the statutory warranty:

• Damage resulting from improper maintenance, such as dampness or condensation caused by the homeowner's failure to maintain proper ventilation levels or improper operation of a humidifier, hot tub or any other moisture-producing device.
• Alterations, deletions or additions made by the homeowner (such as changes to the directionof the grading or the slope of the ground away from the house).
• Defects in materials, design and work supplied or installed by the homeowner/purchaser.
• Secondary damage caused by defects under warranty. While the defects themselves arecovered, the personal or property damage they cause is not. However, your homeowner insurance may cover secondary damage.
• Normal wear and tear, such as scuffs and scratches to floor and wall surfaces caused by homeowners moving, decorating, and/or day-to-day use of the home.
• Normal shrinkage of materials that dry out after construction (such as nail “pops” or minor concrete cracking).
• Settling soil around the house or along utility lines.
• Damage from floods, “acts of God”, wars, riots, or vandalism.
• Damage from insects or rodents, unless it is the result of construction that does not meet the Ontario Building Code.
• Damage caused by municipal services or other utilities.
• Surface defects in work and materials noted and accepted in writing by the homeownerat the time of possession.
• Damage caused by the homeowner or visitors.
• Contractual warranties which lie outside the Ontario New Home Warranties Plan Act. You may have recourse for these warranties under your purchase agreement.